Refund policy

Thank you for shopping with GoodEgg! We want you to love your purchase, but if something isn't right, we're here to help.

1. Standard 30-Day Return Window

We offer a 30-day return policy for standard orders. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it (unworn or unused).

  • With all original tags attached and in its original packaging.

  • Accompanied by the receipt or proof of purchase.

2. How to Start a Return

  1. Please use our self-serve Returns Portal to initiate a return or exchange.

  2. If your return is accepted, we provided a return shipping label in the returns portal. If you purchase Checkout Plus, your return shipping label will be prepaid and ready for use. If you did not purchase Checkout Plus, a return shipping label will be sourced, which you are responsible for purchasing. 

  3. Please note: Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always reach us at Howdy@goodeggstuff.co.

3. Damages, Issues & Checkout+ Protection

  • Inspection: Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.

  • Checkout+ Package Protection: If you utilized our Checkout+ feature at checkout, your package is fully protected! In the event that your package is lost, stolen, or damaged while in transit, we will replace it free of charge. To start a shipping claim, please use our Customer Portal.

4. Exceptions & Non-Returnable Items

Certain items cannot be returned or refunded:

  • Custom & Personalized Products: Special orders or items personalized specifically for you.

  • Sale Items & Gift Cards: All purchases of sale items or gift cards are final.

  • Apparel Exclusions: All apparel is made to order and shipped separately from other GoodEgg products. Because these items are made to order, apparel is not returnable or refundable. Please double-check your sizing before ordering. (If apparel arrives damaged or defective, please contact us immediately and we will arrange a replacement or refund).

5. European Union 14-Day Right of Withdrawal (Cooling-Off Period)

Notwithstanding the standard policy above, if your merchandise is being shipped into the European Union, you have the statutory right to cancel or return your order within 14 days of delivery, for any reason and without justification.

  • Condition: Under EU law, you have the right to examine the items as you would in a physical store, but items should be returned in their original packaging and in resalable condition.

  • Exclusions: Please note that this right of withdrawal does not apply to custom-made, clearly personalized, or strictly customized goods.

  • To Exercise this Right: Please notify us explicitly of your decision to withdraw by using our Withdrawals Portal within the 14-day window. You must then send the items back within 14 days of your notification.

6. Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

7. Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund is approved.

  • Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Processing Time: Please keep in mind it can take some time for your bank or credit card company to process and post the refund.

  • Delayed Refunds: If more than 15 business days have passed since we approved your return, please contact us at Howdy@goodeggstuff.co.